Extended Stay America Premier Suites - Miami - Coral Gables

Business response:

Dear John, Thank you for sharing your experience at our hotel. We regret that you were disappointed with the cost of your stay. Our fees are competitively priced and posted on our website so guests can have this information before booking. Moreover, please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay. We do hope you will stay with us another time so we can provide you with a much... read more

Business response:

Dear Barbara, thank you for staying at Extended Stay America for your pre-cruise stay. We are happy that our location, close to the cruise terminal, was convenient for you and that you were able to enjoy a restful overnight stay. We hope that you had an excellent time on your cruise and that you will revisit us whenever you return to the area.Sincerely,Hotel Management 

Business response:

Dear María, thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. Our goal is to deliver excellent value at a great price, so it is wonderful to know this was your experience. We believe that we are a perfect choice because of our fresh and comfortable accommodations, excellent customer service, and complementary features. We appreciate your business and hope to welcome you again the next time you're in the area.Sincerely,Hotel Management 

Business response:

Dear Mai, thank you for choosing Extended Stay America. We are glad that you have enjoyed most aspects of our hotel, including the kitchen. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We are sorry that it has not been communicated to you. We hope to welcome you back to our hotel soon. Sincerely, Hotel Management