Extended Stay America Premier Suites - Nashville - Smyrna

Business response:

Dear Aguirre, We are thrilled to hear you had such a wonderful experience — that makes our day! It is always our goal to create a stay that feels just right, and we’re so glad everything came together for you. Thank you for the kind words and for choosing Extended Stay America. We’d love to welcome you back anytime your travels bring you our way! Sincerely, Hotel Management 

Business response:

Dear James, Thank you for sharing your feedback. We are pleased you found your accommodations clean and suitable for your needs. We truly appreciate your suggestion regarding breakfast and will consider it as we continually strive to enhance the guest experience. Your input is valuable, and we are grateful for the opportunity to learn from your stay. We hope to welcome you back soon and provide an even more enjoyable experience. Sincerely, Hotel Management 

Business response:

Dear Garrison, Thank you for your kind words! We are glad you had a lovely stay at Extended Stay America and are thrilled you will return. We appreciate your feedback regarding breakfast and will continue working to enhance the experience for our guests. Looking forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Amanda, We are glad to know how much you enjoyed your stay at Extended Stay America and are happy to hear that the room size was just right for your family! Providing a comfortable stay is always our goal. However, we are sorry to hear that your experience with housekeeping didn't meet expectations—we appreciate your feedback and will address this with our team. We'd love the chance to welcome you back whenever your travels bring you back to the city. Sincerely, Hotel Management