Extended Stay America Premier Suites - Orlando - Sanford

Business response:

Dear Guest, Thank you for your wonderful feedback! We’re so glad to hear that you had a comfortable and enjoyable stay with us, especially following your granddaughter’s special day. It’s great to know you found our staff accommodating and the room clean and quiet. We truly appreciate your kind words and are honored to have been a part of such a meaningful occasion. We look forward to welcoming you back to Extended Stay America whenever you’re in the area again!Sincerely,Hotel Management 

Business response:

Dear Christy, Thank you for your feedback. We’re thrilled to hear you appreciated our staff and the hotel’s convenient location. However, we regret that the condition of your room did not meet expectations. Issues like stained shades, peeling cabinets, and a rusty refrigerator are not up to our standards, and we are addressing these concerns with our maintenance team. We understand your frustration with the pricing during high-demand periods and value your input. We look forward to welcoming you back for a better experience!... read more

Business response:

Dear Felix, Thank you for sharing your experience with us. We're glad to hear that our front desk team was friendly during your check-in. We sincerely apologize for the issues with the elevator, hallway odor, and room cleanliness. Your comments regarding the breakfast offerings and room condition are important to us, and we are actively addressing them. We also regret the mustiness in your room upon arrival, and we’ll ensure this is better managed moving forward. We look forward to welcoming you back to Extended Stay America... read more

Business response:

Dear Paula, Thank you for your feedback! We apologize for the inconvenience caused by the elevator being out of service during your stay. We understand how important fully operational amenities are, and we’re actively working to prevent this issue from occurring again. We’re glad that your second-floor location helped minimize the impact, but your experience matters to us, and we aim to improve. We appreciate your patience and look forward to welcoming you back under better circumstances.Sincerely,Hotel Management 

Business response:

Dear Anne, Thank you for your feedback. We're delighted to hear that you enjoyed the convenience of having a full kitchen in your room. Providing a home-away-from-home experience is important to us, and our fully equipped kitchens are a key part of making extended stays comfortable and convenient. Whether you're preparing a meal or simply enjoying the extra amenities, we’re glad we could enhance your stay at Extended Stay America. We look forward to welcoming you back for another enjoyable visit!Sincerely,Hotel Management