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Extended Stay America Premier Suites - Orlando - Sanford
- Hotels
- Sanford, FL
About this business
Location details
1437 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was great and so was the staff. Overnight person that was to have breakfast out and coffee made before 7:00 am didn't have coffee ready nor did she have the food ready. We were on an overnight trip so we could wait however there were guys that were leaving for work and came for coffee and had to leave without because she didn't bother to make sure it was full. Not sure what she does behind the wall but she should pay more attention to the guests. Linn when we checked in was great and the lady who checked us out was ... read more
Business response:
Dear LeAnn, Thank you for choosing Extended Stay America and sharing your experience. Every team member is integral to our service, and we thank you for praising their efforts. Our team's goal is to provide each guest with an exceptional experience, so thank you for taking the time to recognize Linn's hard work. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next ti... read more
Newer property. Its hard to get to. Map quest was confused. You have to go through a Walmart parking lot to get to it. Room was cool but very humid.
This hotel accommodated our needs with being so close to the airport. That is about all we liked about this hotel. The rooms literately felt like a giant oversized hospital room. Very sterile styled room, not cozy at all. It was clean and we were happy about that. I would not stay here again if it were for more than one night. There was no one at the front desk when we walked in and had to wait until I found a button on the wall to ring for help and even at that, I still had to wait. Front desk person was not friendly either... read more
Business response:
Dear katherine, Thank you for taking the time to give us feedback about your recent stay. It was certainly disappointing to read about the issues that you experienced. Your concerns have been shared with our team, and we will make sure that this does not happen again. We do appreciate your comments about the things you enjoyed during your visit, most notably the immaculate condition of our hotel and our covinient location. We look forward to welcoming you back the next time you are in the city. Sincerely,Hotel Management
Ok It was okay for 1 night, there was people playing guitar right outside the hotel till midnight. And the walls are super thin, we ear everything. But it was super clean and everything seems new. They tell that there is breakfast but it only has dry oatmeal I was a bit disapointed
The entrance was difficult to find. No comgotable outside or shade seating. Small lobby and the front desk was normally unattended.
Business response:
Dear Paula, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay yo... read more
We enjoyed the convenience to the airport and that it felt safe. But the hotel itself felt cheap, it wasn’t very clean when you really looked closely and upon leaving when I was checking the room to make sure the kids weren’t leaving anything, I found trash under the bed that did not belong to us 😕 the staff was very friendly though.
Business response:
Dear Megan, Thank you for your feedback. We’re glad you found our location convenient and felt secure during your stay. We apologize for the cleanliness oversight in your room. Your comments are important, and we will address this issue with our housekeeping team to ensure it doesn't happen again. We appreciate your kind words about our staff and hope to improve your experience on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Orlando - Sanford
How is Extended Stay America Premier Suites - Orlando - Sanford rated?
Extended Stay America Premier Suites - Orlando - Sanford has a 4.5 star rating with 1,615 reviews.
When is Extended Stay America Premier Suites - Orlando - Sanford open?
Extended Stay America Premier Suites - Orlando - Sanford is open now. It will close tomorrow at 12:00 a.m.