Extended Stay America Premier Suites - Orlando - Sanford

Business response:

Dear Alejandro,Although other aspects of your stay were satisfactory, we apologize for the breakfast not meeting your expectations. We understand that a satisfying breakfast is an important part of your stay. Your feedback will be shared with our team as we continually look for ways to improve the quality of our offerings. Reviews such as yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back.Sincerely,Hotel Management 

Business response:

Dear Chelsea,Thank you for the terrific review of Extended Stay America. We're glad you had a positive experience during your short stay. It's wonderful to hear that our team made such a great impression with their helpfulness and hospitality. We loved having you as our guest, and we hope to see you in the near future.Sincerely,Hotel Management 

Business response:

Dear Jessica,We’re happy to hear that your stay was acceptable overall. However, we understand that there may be areas where we can improve to make your experience even better. We’re always striving to provide a more comfortable and enjoyable stay for our guests. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management