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Extended Stay America Premier Suites - Orlando - Sanford
- Hotels
- Sanford, FL
About this business
Location details
1437 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Amazing! Everything is amazing we love our room and the staff. Roselyn is amazing and helpful.
Business response:
Dear Barbara, Thank you for your wonderful feedback! We're delighted to hear you loved your room and enjoyed your stay. It's great to know that Roselyn made a positive impact; we'll be sure to share your kind words with her. It was a pleasure having you as our guest, and we look forward to welcoming you back to Extended Stay America!Sincerely,Hotel Management
Nice room, clean. Staff was very friendly
Business response:
Dear Danny, Thank you for your great review! We are delighted you enjoyed your clean room and had a positive experience with our friendly staff at Extended Stay America. We look forward to welcoming you back soon!Sincerely,Hotel Management
Friendly staff. Found live cockroach in bathroom Good coffee. Free. No insulation. You can hear everything.
Business response:
Dear Tammy, Thank you for your feedback. We’re glad to hear you found our staff friendly and enjoyed the coffee. However, we’re very sorry about the live cockroach in the bathroom and the lack of insulation. This is not acceptable, and we are addressing these issues with our team immediately. Your comfort and satisfaction are our priorities, and we appreciate your comments as they help us improve. We hope to offer you a better experience in the future.Sincerely,Hotel Management
Pleasantly surprised by this gem. I needed somewhere quick to rest while traveling and didn’t want to spend a lot. Well thus exceeded my expectations- very clean, customer service a 10 and amazing location. It’s basic but nice and you even get a decent breakfast to get you started..
Nice place with an extended parking area for trucks or fire trucks
Business response:
Dear Richard, Thank you for your kind words about Extended Stay America! We're glad you appreciated the convenience of our extended parking area. It's great to know that our facilities meet your expectations. We strive to provide a comfortable experience for all our guests and look forward to welcoming you back on your next visit. Safe travels!Sincerely, Hotel Management
Amazing Stay The staff was amazing!! They are helpful and the Suites are modern and clean. I am always greeted by name, the staff already knows my room number. Fantastic place to stay!
Appearances can be deceiving The room appeared to be clean and had everything you needed. My plane was very late and the front desk accommodated my late arrival. But There were bugs and cockroaches in the room. I was too tired to do anything about it!
Business response:
Dear Guest, Thank you for your feedback. We are glad the room met your needs and that our front desk team accommodated your late arrival. We sincerely apologize for the pest issue you encountered. We adhere to strict cleanliness and pest control standards and will address this immediately. Your comments are valuable, and we are committed to ensuring a better experience for you in the future. Thank you for your understanding, and we hope to welcome you back.Sincerely,Hotel Management
Front desk staff was rude and asked my partner for an ID. The booking was under my name why did she have to show her id on the 2nd night of stay. She tried to treat us like a prisoner. She is from the hood so she think she could treat people the same way. My partner got in a heated argument with the staff and the manager told me that I am banned from extended stay for good. I am going to file with bbb.org and my congress man. I will see you in court.
Business response:
Dear Shahab, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Orlando - Sanford
How is Extended Stay America Premier Suites - Orlando - Sanford rated?
Extended Stay America Premier Suites - Orlando - Sanford has a 4.2 star rating with 2,380 reviews.
When is Extended Stay America Premier Suites - Orlando - Sanford open?
Extended Stay America Premier Suites - Orlando - Sanford is open now. It will close tomorrow at 12:00 a.m.