This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Orlando - Sanford
- Hotels
- Sanford, FL
About this business
Location details
1437 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
when we checked in the attendant said we had to pay a security deposit of $250 she said i will lower it $100 because we were only staying one night. i said what this for and she said no smoking, we don't, no pets, had none, and clean up, i said what, we had to put any trash in a special room down the hall or we would be charged out of the $100 never heard of such a thing.
Business response:
Dear gary, We apologize for not meeting your expectations during your recent stay. We understand that our deposit policy might have caused inconvenience to you. However, we believe in transparency and, therefore, list all the charges on every booking source so that our guests can make informed decisions. The deposit is meant to cover any incidental charges during your visit and is entirely refundable. We regret if this was not communicated effectively to you. Once again, we sincerely apologize and hope you will consider stay... read more
This property is nicely located close to shopping and dining. There’s plenty of parking and check in was quick and easy. Our room was clean and comfortable. We would definitely stay here again.
Business response:
Dear Robert, Thank you for staying with us and your excellent feedback. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We also think that our ideal location, combined with upscale amenities and service, makes Extended Stay America an excellent choice. We appreciate you sharing your feedback and love knowing you will return soon. Thank you once more.Sincerely,Hotel Management
Very nice. Only disappointment was the very limited breakfast.
A
Business response:
Dear Wendell H Nunes, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management
Room was adequate but no hair dryer. Adjusting temperature in room took a bit.
Easy to get to
Business response:
Dear Diane, We're thrilled to hear that you found it easy to get to Extended Stay America! Thank you for choosing us for your stay. We hope you had a comfortable and enjoyable experience, and we look forward to welcoming you back soon for another pleasant visit.Sincerely,Hotel Management
excellent. very nice staff.
Frequently asked questions about Extended Stay America Premier Suites - Orlando - Sanford
How is Extended Stay America Premier Suites - Orlando - Sanford rated?
Extended Stay America Premier Suites - Orlando - Sanford has a 4.5 star rating with 1,841 reviews.
When is Extended Stay America Premier Suites - Orlando - Sanford open?
Extended Stay America Premier Suites - Orlando - Sanford is open now. It will close tomorrow at 12:00 a.m.