Extended Stay America Premier Suites - Orlando - Sanford

Business response:

Dear Sabrina, Thank you for sharing your impressions of our hotel. We are glad everything went well with your check-in and that you enjoyed your overall stay. We endeavor to go above and beyond to ensure our guests have an exceptional experience, and we appreciate you for recognizing their effort. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management 

Business response:

Dear Kat, Thank you for selecting Extended Stay America for your recent visit to the city and for sharing your comments. Our team is pleased to learn you enjoyed your stay, and our location, close to the airport and shopping places was perfect for your needs. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely,Hotel Management 

Business response:

Dear Calandra, Thank you for choosing Extended Stay America. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We agree that our ideal location, clean accommodations, and service make our hotel an excellent choice when visiting the area. We value your business and hope to have the privilege of hosting you again.Sincerely,Hotel Management 

Business response:

Dear Brian, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Ma... read more