Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76

Business response:

Thank you for letting us know! We strive to continuously improve our guest experience based on your feedback 

Business response:

Thank you. 

Business response:

Dear Scott, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the disturbances that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Sorry for letting you down. We appreciate your patience and hope to have the opportunity to provide you with a ... read more

Business response:

Thank you for letting us know! We strive to continuously improve our guest experience based on your feedback 

Business response:

Thank you 

Business response:

Thank you for taking the time to write a review. 

Business response:

Thank you 

Business response:

Dear Margaret, Thank you for your feedback. We are glad to hear that you found the room very clean. We apologize for the lack of amenities, such as the hairdryer and shampoo/conditioner. Your comments about the hallways will be noted for improvement. We appreciate your input and hope to provide an even better experience during your next stay.Sincerely,Hotel Management 

Business response:

Dear Jeannette,Our hotel's prime motto is providing clean accommodation and a fresh hotel experience. It is disappointing thata few expectations were not met, and we regret that there were cleanliness issues in the hallways, which impacted your stay with us. We will discuss them with our housekeeping team to review and take action. Our front desk team is always there to help you. Apart from this, we hope you had a pleasant time, and we hope you will return for a better experience.Sincerely,Hotel Management