Extended Stay America Premier Suites - Port Charlotte - I-75

Business response:

Valentin, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience with our hotel. Your feedback is invaluable, and we want to make things right. 

Business response:

Hi Kelly, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our hotel. Your feedback means a lot to us and helps us continue to improve. We look forward to serving you again soon! 

Business response:

Dear Guest, We are happy to hear that our welcoming team and the morning offering helped start your day on a positive note. We are also glad the space provided the comfort you needed during your brief visit. However, we apologize for any disappointment with our in-suite amenities. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front ... read more

Business response:

Dear Guest, We are so glad you enjoyed the peaceful atmosphere and the well-maintained environment during your visit. It is always our goal to provide attentive assistance and a relaxing place to unwind. At Extended Stay America, we truly value creating a comfortable experience for every guest. Thank you for sharing your kind feedback, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Kelly, Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again! 

Business response:

Kelly, Thank you for your wonderful review! We’re delighted to know that you loved our hotel. Our team works hard to ensure everything meets your expectations, and it’s great to hear that we succeeded. We can’t wait to welcome you back! 

Business response:

Kelly, We’re incredibly grateful for your continued support and for sharing your positive experience with others. Loyal customers like you inspire us to strive for excellence. If there’s anything else we can do for you, please let us know! 

Business response:

Hi Justin, Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that our hotel made a difference for you. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. Looking forward to seeing you again! 

Business response:

Donald, We’re incredibly grateful for your continued support and for sharing your positive experience with us at the hotel. Loyal customers like you inspire us to strive for excellence. If there’s anything else we can do for you, please let us know!