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Extended Stay America Premier Suites - Providence - East Providence
- Hotels
- East Providence, RI
About this business
Location details
1000 Warren Ave., East Providence, RI, 02914, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For an extended stay, you would think a takeaway breakfast would be far more impressive than a handful of small oranges and granola bars, sweetened instant oatmeal, and coffee with only sweetened coffee mate as milk options? With as much as it costs to stay here, a 24 hour coffee bar is a bare MINIMUM with actual milk products.Your travelers shouldn't have to leave property to get a damn coffee! Which, might I mention, isn't even in the room, standards? I know I'm harping on this, but it's universal. I realize I can request ... read more
Business response:
Dear Kristin, Thank you for your detailed feedback. We're glad you chose Extended Stay America for your stay, and we appreciate your insights on the breakfast offerings. We strive to provide a convenient experience for our guests, and your suggestions will help us improve. We hope to welcome you back in the future with enhancements that better meet your expectations.Sincerely,Hotel Management
It was conveniently close to the highway
Would definitely recommend or stay again if needed. Extremely reasonable price for the included kitchenette , clean bathroom , good size tv, and comfy beds. Everything was clean as could be. All the staff I came across were awesome as well , very helpful I was explained everything about the property policies, amenities, easy in and outs regarding entrances exits, etc. I only had a small issue with my room cards ( I think I demagnetized them accidentally with my phone and belongings and such) and was immediately given two bra... read more
Convenient for events in Providence. Room did not come with plates and kitchenware, but was available at the front desk.
Business response:
Dear Jeff, We’re pleased to hear our location suited your needs during your visit. For future stays, our front desk team is always ready to assist with any additional items you might require, including kitchenware. Thank you for sharing your experience, and we hope to welcome you back on your next trip. Safe travels!Sincerely,Hotel Management
Areas of improvement One of the front desk women was completely rude. I went down to ask if we could have more wash clothes and she rudely replied “we don’t have any” and walked away from me. Didn’t apologize, didn’t say they were being laundered, didn’t say let me go check to see if I have any. Just plain rude. The refrigerator had a knocking noise that kept us awake throughout the night.
Business response:
Dear Monica, Thank you for your feedback on your recent stay at Extended Stay America. We're sorry to hear about the inconvenience you experienced and that our service didn’t meet expectations. Your comments will be shared with the team to ensure we provide better assistance and comfort in the future. We hope to have the opportunity to make your next stay more enjoyable.Sincerely,Hotel Management
Excellent customer service
Very nice staff, very clean
Business response:
Dear Michael, Thank you for your kind words! We’re delighted to hear that you enjoyed our clean facilities and found our team at Extended Stay America to be accommodating. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service. We look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Management
Lit confortable, tranquille, le personne à la réception pas très accueillante, les chambres sont grandes mais manque un petit peu d’entretien, pas de coffre fort dans la chambre, petit cuisinette très efficace.
Business response:
Dear Luc, Thank you for sharing your feedback. We're glad to hear you found the bed comfortable and the kitchenette efficient. We apologize for the lack of a warm welcome and any maintenance issues you experienced. Your comments are valuable, and we will address them with our team to enhance our guest experience. We appreciate your input and hope to have the chance to provide you with a more welcoming and well-maintained stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Providence - East Providence
How is Extended Stay America Premier Suites - Providence - East Providence rated?
Extended Stay America Premier Suites - Providence - East Providence has a 4.5 star rating with 1,600 reviews.
When is Extended Stay America Premier Suites - Providence - East Providence open?
Extended Stay America Premier Suites - Providence - East Providence is open now. It will close tomorrow at 12:00 a.m.