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Extended Stay America Premier Suites - Providence - East Providence
- Hotels
- East Providence, RI
About this business
Location details
1000 Warren Ave., East Providence, RI, 02914, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent property, unfortunately there was zero/zip/nada toilet paper in the bathroom. Despite having the kitchenette, there was no coffee maker or any cups/plates/utensils. I’m used to these type of rooms having a minimal set up.
Business response:
Dear Marlene, Thank you for choosing our hotel. It is our priority to ensure that our guests experience a seamless visit. However, we regret any communication lapses regarding our amenities. We provide dishware and extra toiletries at the front desk, and we understand you were unaware of this policy. Please accept our apologies for any inconvenience this may have caused. We appreciate you bringing this to our attention and will work to prevent such issues from repeating. It was a pleasure hosting you, and we hope you will gi... read more
Cheer Comp Had to wait a few minutes at the desk to check in. Arrived 1hr early as we drove from out of state and had to wait about 30min for our room. I asked about late check out as it was for a cheer competition and I was worried about getting my daughter ready and I was told they really didn't like guests past 1130am even though I over heard the guests that checked in ahead of me got till 12pm. Breakfast was just muffins, granola bars, and coffee or tea. Room was great, clean, and the mattresses were very comfortable. Ho... read more
Business response:
Dear Jennifer,Thank you for sharing your experience. We are glad to hear you found the room clean and comfortable, but we sincerely apologize for the wait at check-in and any inconsistencies regarding late check-out. We understand how important flexibility is, especially during events like a cheer competition. Your feedback on the fridge noise, bathroom fan, and window coverings is valuable, and we will look into possible improvements. While our breakfast is designed to be a quick grab-and-go option, we appreciate your input... read more
Great customer service and clean room
Good
Business response:
Dear Jayde, Thank you for being our guest and for your kind review! Everyone at Extended Stay America works hard to deliver a great guest experience, so it is rewarding to know that we made this happen for you. We hope you will visit again the next time you return to our area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Providence - East Providence
How is Extended Stay America Premier Suites - Providence - East Providence rated?
Extended Stay America Premier Suites - Providence - East Providence has a 4.5 star rating with 1,729 reviews.
When is Extended Stay America Premier Suites - Providence - East Providence open?
Extended Stay America Premier Suites - Providence - East Providence is open now. It will close tomorrow at 12:00 a.m.