Extended Stay America Premier Suites - Providence - East Providence

Business response:

Thanks for the 5-star review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that our courteous staff made your stay a home-like one. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Jason, thank you for your review. We are so glad you loved your comfortable beds and well-maintained room. However, we're sorry for the inconvenienceyou had due to the water and for not able to resolve the issue to your satisfaction. Please be assured that we have asked our maintenanceteam to inspect and fix the problem immediately. We hope this unfortunate situation will not prevent you from staying with us again. ​Sincerely, Hotel Management 

Business response:

Morgan, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. Although you had an overall pleasant stay, we are sorry for the issue you experienced. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your terrific review of Extended Stay America. We are glad our team made you feel welcome and your suite had everything you needed to make you feel at home. We want every guest to have an exceptional visit, so we are always pleased to read nice reviews like yours. Your kind remarks will be shared with our team. We look forward to your next visit! Sincerely, ​Hotel Management 

Business response:

Angie, thank you for taking thetime to review your stay. We're glad to know you loved our well-maintained hotel and that you were pleased with the service provided by our staff.We appreciate your valuable feedback and look forward to hosting you again at Extended Stay America. ​Sincerely, Hotel Management 

Business response:

Kassia, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. However, we are sorry that our location wasn’t much appealing to you. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Eric, thank you for being our guest at Extended Stay America. We are glad to know you had a wonderful stay with us and liked every aspect of our hotel. Also, we have taken a note of your feedback with regards to our key card and will share it with our front desk team to improve our future guests’ experiences. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management