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Extended Stay America Premier Suites - Providence - East Providence
- Hotels
- East Providence, RI
About this business
Location details
1000 Warren Ave., East Providence, RI, 02914, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Areas of improvement One of the front desk women was completely rude. I went down to ask if we could have more wash clothes and she rudely replied “we don’t have any” and walked away from me. Didn’t apologize, didn’t say they were being laundered, didn’t say let me go check to see if I have any. Just plain rude. The refrigerator had a knocking noise that kept us awake throughout the night.
Business response:
Dear Monica, Thank you for your feedback on your recent stay at Extended Stay America. We're sorry to hear about the inconvenience you experienced and that our service didn’t meet expectations. Your comments will be shared with the team to ensure we provide better assistance and comfort in the future. We hope to have the opportunity to make your next stay more enjoyable.Sincerely,Hotel Management
Excellent customer service
Very nice staff, very clean
Business response:
Dear Michael, Thank you for your kind words! We’re delighted to hear that you enjoyed our clean facilities and found our team at Extended Stay America to be accommodating. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service. We look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Management
Lit confortable, tranquille, le personne à la réception pas très accueillante, les chambres sont grandes mais manque un petit peu d’entretien, pas de coffre fort dans la chambre, petit cuisinette très efficace.
Business response:
Dear Luc, Thank you for sharing your feedback. We're glad to hear you found the bed comfortable and the kitchenette efficient. We apologize for the lack of a warm welcome and any maintenance issues you experienced. Your comments are valuable, and we will address them with our team to enhance our guest experience. We appreciate your input and hope to have the chance to provide you with a more welcoming and well-maintained stay in the future.Sincerely,Hotel Management
Clean, as advertised.
Business response:
Dear Jonathan, Thank you for your feedback! We’re pleased to know that Extended Stay America met your expectations for cleanliness. It’s important to us that our guests have a positive experience, and we appreciate your recognition of our efforts. We hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management
There was tooth paste on the bathroom shower there was drink stains on the walls
Business response:
Dear Lucia, Thank you for sharing your feedback. We appreciate your insights regarding the cleanliness of the bathroom and walls. Your comments are important to us, as they help us enhance our services and ensure a more pleasant environment for all guests. We value your input and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Ketchen is fantastic.
Frequently asked questions about Extended Stay America Premier Suites - Providence - East Providence
How is Extended Stay America Premier Suites - Providence - East Providence rated?
Extended Stay America Premier Suites - Providence - East Providence has a 4.5 star rating with 1,683 reviews.
When is Extended Stay America Premier Suites - Providence - East Providence open?
Extended Stay America Premier Suites - Providence - East Providence is open now. It will close tomorrow at 12:00 a.m.