Extended Stay America Premier Suites - Providence - East Providence

Business response:

Dear Michael, Thank you for your kind words! We’re delighted to hear that you enjoyed our clean facilities and found our team at Extended Stay America to be accommodating. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service. We look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Management 

Business response:

Dear Luc, Thank you for sharing your feedback. We're glad to hear you found the bed comfortable and the kitchenette efficient. We apologize for the lack of a warm welcome and any maintenance issues you experienced. Your comments are valuable, and we will address them with our team to enhance our guest experience. We appreciate your input and hope to have the chance to provide you with a more welcoming and well-maintained stay in the future.Sincerely,Hotel Management 

Business response:

Dear Jonathan, Thank you for your feedback! We’re pleased to know that Extended Stay America met your expectations for cleanliness. It’s important to us that our guests have a positive experience, and we appreciate your recognition of our efforts. We hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management 

Business response:

Dear Lucia, Thank you for sharing your feedback. We appreciate your insights regarding the cleanliness of the bathroom and walls. Your comments are important to us, as they help us enhance our services and ensure a more pleasant environment for all guests. We value your input and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Loretta, Thank you for sharing your feedback. We regret to hear that the location did not meet your expectations. We strive to provide a convenient experience for our guests, and we understand how important accessibility to local amenities can be. Your comments will be taken into consideration as we continually seek ways to improve our service and location advantages. We appreciate your understanding and hope we can offer a more satisfying stay in the future.Sincerely,Hotel Management 

Business response:

Dear Victor, Thank you for your kind words! We’re thrilled to hear that you had a wonderful experience at Extended Stay America and appreciated the spacious room and friendly staff. Providing great value for our guests is important to us. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management