Extended Stay America Premier Suites - Providence - East Providence

Business response:

Dear Vivian, Thank you for taking the time to share your experience. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback, and we look forward to welcoming you again for a much better stay.Sincerely,Hotel Management 

Business response:

Dear Lisa, We're glad to hear that our location provided convenience during your stay at Extended Stay America. Your comfort and ease of access to amenities are important to us, and we're delighted that our proximity to local conveniences enhanced your experience. Thank you for choosing us, and we hope to welcome you back again soon!Sincerely,Hotel Management 

Business response:

Dear Courtney, Thank you for sharing your positive experience with our service, the staff's attentiveness, and the quick response from Janet. We shall continue to serve you with such a positive attitude at our hotel. Please return and give us the opportunity to serve you again at Extended Stay America.Sincerely,Hotel Management