Extended Stay America Premier Suites - Reno - Sparks

Business response:

Dear Richie,Thank you for sharing your experience with us! We're delighted to hear that you found our hotel clean and well-maintained. Our team takes great pride in providing a spotless and welcoming environment for all our guests. Your positive feedback motivates us to continue delivering high standards of cleanliness and service. We hope to welcome you back soon for another pleasant stay. If there's anything more we can do to enhance your experience, please let us know. Safe travels!Sincerely,Hotel Management 

Business response:

Dear Anthony,We are delighted you chose to stay with us at Extended Stay America. We appreciate each of your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile!Thank you for being our guest, and we hope you will revisit us the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Nicole,We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen and our friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them.We hope to see you again soon!Sincerely,Hotel Management 

Business response:

Dear Peter,Thank you for your kind review! We're delighted to hear that you found our hotel clean and quiet, and that our easy parking made your stay more convenient. Our team works hard to ensure a peaceful and comfortable experience for all our guests, and your positive feedback truly brightens our day. We hope to welcome you back soon for another restful stay. Safe travels!Sincerely,Hotel Management 

Business response:

Dear Margaret,Thank you so much for your kind words! We're thrilled to hear you enjoyed the cleanliness of our hotel and found our staff both courteous and friendly. It's wonderful to know that our proximity to the marina enhanced your stay. We look forward to welcoming you back for another memorable visit!Sincerely,Hotel Management 

Business response:

Dear Arielle,Thank you for your feedback. We're pleased to hear you found ample parking and that your room was clean and odor-free. We apologize for any unpleasant smell in the hallways and will address this issue promptly with our house keeping department. Your comfort is our priority, and your comments help us improve. We hope to welcome you back soon for an even better experience.Sincerely, Hotel Management