Extended Stay America Premier Suites - Reno - Sparks

Business response:

Dear Dan, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. We aim to ensure all our guests can enjoy our complimentary amenities. Thank you for bringing this to our attention so we can continue to improve our hotel. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area.Sincerely,Hotel Management 

Business response:

Dear Madeline,Thank you so much for your wonderful review! We are thrilled to hear that you loved everything about your stay. Your positive feedback is incredibly motivating for our team. We look forward to welcoming you back soon for another exceptional experience.Sincerely, Hotel Management 

Business response:

Dear Jenette,Thank you for choosing Extended Stay America for your recent visit to Reno and for sharing your feedback. We are delighted that you enjoyed your stay, found your suite comfortable, and experienced our friendly, professional service. However, we sincerely apologize for the noise disturbances you encountered. Our team is trained to address such issues promptly to ensure a peaceful stay for all our guests. We regret that we fell short in this instance. Thank you once again for being our guest. We look forward to we... read more

Business response:

Dear Ruth,Thank you for your recent stay at Extended Stay America and for bringing along your furry family member! Pets are always welcome at our hotel, so we are thrilled you both enjoyed your stay. We are glad our convenient suite was perfect for your time with us. Thank you once again for your terrific feedback. We hope to welcome you and your pet back soon!Sincerely,Hotel Management 

Business response:

Dear Hao,Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Elizabeth, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management