Extended Stay America Premier Suites - Reno - Sparks

Business response:

Dear Janet,Thank you for sharing your experience with us. We are sorry to hear that your stay wasn't up to our usual standards. We strive to make every guest's experience comfortable and convenient, so it’s disappointing to learn that we missed the mark during your visit. Your feedback is valuable, and we're addressing the issues to ensure they're resolved. We hope you'll give us another chance to provide you with the stay you deserve. Safe travels!Sincerely,Hotel Management 

Business response:

Dear Tianna,Thank you for sharing your feedback. We’re genuinely sorry that the gap under the door caused discomfort during your stay. Your experience is important to us, and we’re committed to addressing this issue to ensure a more comfortable stay for future guests. We appreciate your understanding and hope you’ll consider giving us another chance to provide a better experience on your next visit. Safe travels!Sincerely,Hotel Management 

Business response:

Dear Kayla,Thank you for sharing your wonderful experience with us. We're thrilled that our accommodations were perfect for your family's overnight stay during your road trip. It's great to know that you found everything clean and our kitchenette facilities convenient for preparing breakfast. We appreciate your kind words about our check-in process and hope to welcome you back for another comfortable stay.Sincerely, Hotel Management 

Business response:

Dear Yesmin, Thank you for your feedback! We’re pleased to hear that you had a positive experience and that everything was good during your stay. Your satisfaction is our top priority, and we’re glad we met your expectations. We look forward to welcoming you back to Extended Stay America and providing you with another great experience in the future.Sincerely,Hotel Management 

Business response:

Dear Dan, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. We aim to ensure all our guests can enjoy our complimentary amenities. Thank you for bringing this to our attention so we can continue to improve our hotel. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area.Sincerely,Hotel Management 

Business response:

Dear Madeline,Thank you so much for your wonderful review! We are thrilled to hear that you loved everything about your stay. Your positive feedback is incredibly motivating for our team. We look forward to welcoming you back soon for another exceptional experience.Sincerely, Hotel Management 

Business response:

Dear Jenette,Thank you for choosing Extended Stay America for your recent visit to Reno and for sharing your feedback. We are delighted that you enjoyed your stay, found your suite comfortable, and experienced our friendly, professional service. However, we sincerely apologize for the noise disturbances you encountered. Our team is trained to address such issues promptly to ensure a peaceful stay for all our guests. We regret that we fell short in this instance. Thank you once again for being our guest. We look forward to we... read more

Business response:

Dear Ruth,Thank you for your recent stay at Extended Stay America and for bringing along your furry family member! Pets are always welcome at our hotel, so we are thrilled you both enjoyed your stay. We are glad our convenient suite was perfect for your time with us. Thank you once again for your terrific feedback. We hope to welcome you and your pet back soon!Sincerely,Hotel Management