Extended Stay America Premier Suites - Reno - Sparks

Business response:

Dear Gina,Thank you for your review; it's nice to hear you enjoyed your overall stay with us. However, we are sorry the breakfast options were not to your liking. We will make a note of your feedback as we always want to know how to improve our guest experience.We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels!Sincerely,Hotel Management 

Business response:

Dear Martha,It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team.We hope you will revisit the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Mariellem,We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen, and our friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. We hope to see you again soon!Sincerely,Hotel Management 

Business response:

Dear Fern,Thank you for choosing us and taking the time to share your comments. It is disappointing to hear we did not meet your expectations. We will address each of these concerns and appreciate valuable feedback like yours, which helps us improve our guest experience so similar situations do not occur in the future. We hope you will revisit for the seamless, outstanding stay you deserve the next time you are in the area.Sincerely,Hotel Management