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Extended Stay America Premier Suites - San Antonio - Schertz
- Hotels
- Schertz, TX
About this business
Location details
17648 Verde Pkwy, Schertz, TX, 78154, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and Brand new
Business response:
Thank you for taking the time to give us your feedback. We look forward to your future stays.
Brand new!
Business response:
Thank you for taking the time for giving us your positive feedback. We appreciate your business and look forward to your return.
Very nice As of 4/4/25, this fabulous hotel has only been open for 2 weeks!! Love the smell of a new hotel
Business response:
Dear Guest,Thank you for the terrific review of Extended Stay America. We appreciate you taking the time to share such a warm message. It’s wonderful to know that your visit left a positive impression. Feedback like yours encourages us as we continue building a welcoming and memorable experience. We look forward to having you with us again soon.Sincerely,Hotel Management
Business response:
Thank you, for your positive review, we are looking forward to your return to Schertz.
Located near the highway and apparently stayed the first week they opened. No cooking utensils or equipment to make food. Otherwise, you have the basic essentials. Housekeeping won’t come unless you stay more than a week, but front desk staff did exchange towels and gave extra toilet paper as necessary. I’d be interested to see how this location progresses in the future.
Business response:
Thank you, your business, and staying with us. Looking forward to your next stay and appreciate your feedback to improve our service.
The check in process was good. We got into our room wanting to watch the college football game. We could not get the tv to work. I called and the maintenance person came amd tried. No luck. He gave us the broadband number for YS to get the problem resolved. That’s not something WE should have to do. The next morning I got out of the shower and there was no hair dryer in the room. I had to wait for that to be brought up. And no coffee available outside of breakfast hours. The room was very nice and clean but just not the type... read more
Business response:
Dear Guest, Thank you for sharing your experience with us. We’re glad to hear that the check-in process and the room’s cleanliness met your expectations. However, we sincerely apologize for the inconvenience caused by the television not working and for the added frustration of having to seek support on your own. We also apologize that a hair dryer was not available when needed, and we understand your disappointment regarding the limited coffee availability. Your feedback has been noted so we can enhance both communication an... read more
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Business response:
Dear Guest, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it’s terrific to hear that you had such an enjoyable stay at Extended Stay America. We’d love to host you again someday for yet another unforgettable visit. Sincerely, Hotel Management
Disgusting conditions nothing working worst hotel I’ve ever seen
Business response:
Dear Guest, Thank you for choosing to stay at our hotel. We are genuinely sorry for not meeting your expectations during your visit. Our front desk is staffed around the clock to make you as comfortable as possible and also to respond to requests and resolve unexpected issues. We would have gladly welcomed the opportunity to help make your stay a pleasant one. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Manag... read more
Bed uncomfortable. Had to take out trash. No room service. Breakfast was instant oatmeal. Couldn't wait to leave.
Business response:
Dear Guest, We’re sorry to hear that your stay did not provide the level of comfort you expected. We hope you will accept our sincere apologies for any housekeeping oversight in your suite. For future reference, our housekeeping service is provided once a week for guests staying eight or more nights, while additional services are available for a minimal fee, and linen exchange is always complimentary at the front desk. We also regret that the bed comfort and breakfast offerings did not meet your expectations. Your feedback w... read more
Frequently asked questions about Extended Stay America Premier Suites - San Antonio - Schertz
How is Extended Stay America Premier Suites - San Antonio - Schertz rated?
Extended Stay America Premier Suites - San Antonio - Schertz has a 4.5 star rating with 160 reviews.
When is Extended Stay America Premier Suites - San Antonio - Schertz open?
Extended Stay America Premier Suites - San Antonio - Schertz is open now. It will close tomorrow at 12:00 a.m.