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Extended Stay America Premier Suites - San Antonio - Schertz
- Hotels
- Schertz, TX
About this business
Location details
17648 Verde Pkwy, Schertz, TX, 78154, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting conditions nothing working worst hotel I’ve ever seen
Business response:
Dear Guest, Thank you for choosing to stay at our hotel. We are genuinely sorry for not meeting your expectations during your visit. Our front desk is staffed around the clock to make you as comfortable as possible and also to respond to requests and resolve unexpected issues. We would have gladly welcomed the opportunity to help make your stay a pleasant one. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Manag... read more
Bed uncomfortable. Had to take out trash. No room service. Breakfast was instant oatmeal. Couldn't wait to leave.
Business response:
Dear Guest, We’re sorry to hear that your stay did not provide the level of comfort you expected. We hope you will accept our sincere apologies for any housekeeping oversight in your suite. For future reference, our housekeeping service is provided once a week for guests staying eight or more nights, while additional services are available for a minimal fee, and linen exchange is always complimentary at the front desk. We also regret that the bed comfort and breakfast offerings did not meet your expectations. Your feedback w... read more
Business response:
We understand how important a relaxing and enjoyable stay is, and we regret that we fell short during your visit.
There was no one at the desk to check us in for a good 5 minutes. She was showing someone a room. We got to our room and it was not ready. Beds were not made and was not cleaned. Said we were upgraded to a king bed which was what i had ordered to begin with
A homeless person would elect it. It was a very small square room with hard Floors, uh, just nothing, No shampoo no hair dryer, no pots, pans, no silverware.No coffee maker it was bring everything yourself. Noisy refig. No curtains. No closet.
No hot breakfast
Business response:
Thank you for taking the time for giving your positive feedback. We look forward your next stay.
Bad area. To much noise
Business response:
Thank you for taking the time to give your feedback we appreciate you staying with us. We are looking forward to having you stay with us again.
No trash can in the room. The TV didn’t work. The beds were awful and too small. The breakfast was very limited.
Business response:
Dear Guest,We’re sorry your stay didn’t meet expectations. A room missing basic essentials, along with concerns about comfort and limited morning offerings, is not the experience we aim to provide. We’re committed to making adjustments that reflect the needs of those who stay with us, and we appreciate you taking the time to share your perspective. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Great location and room. Unfortunately there was no TV service available. The sink did not drain properly and had standing water throughout our stay.
Business response:
Thank you for taking the time out of your busy schedule to give us your feedback. We appreciate your business and hope to see you again soon. The cable has been restored and have address the sink concern you mentioned, and we appreciate your patience.
Frequently asked questions about Extended Stay America Premier Suites - San Antonio - Schertz
How is Extended Stay America Premier Suites - San Antonio - Schertz rated?
Extended Stay America Premier Suites - San Antonio - Schertz has a 4.5 star rating with 197 reviews.
When is Extended Stay America Premier Suites - San Antonio - Schertz open?
Extended Stay America Premier Suites - San Antonio - Schertz is open now. It will close tomorrow at 12:00 a.m.