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Extended Stay America Premier Suites - Savannah - Pooler
- Hotels
- Pooler, GA
About this business
Location details
500 Outlets Pkwy. S., Pooler, GA, 31322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was just okay, needs updates. Hotel had renovated hospital vibes. Room was very basic, ac unit very loud. Hotel states breakfast is included, however, breakfast is a very loose term. Only offerings were granola type bars, coffee and instant oats. Not sure was worth the $120 / night price tag. Would explore different options next times. Receptionist was very nice& helpful upon arrival.
Business response:
Dear Jared, Thank you for your detailed feedback. We appreciate your positive comments about our receptionist. We understand your concerns and will take them into consideration for future improvements. We hope to have the opportunity to host you again and provide an enhanced experience that meets your expectations. Safe travels!Sincerely,Hotel Management
Great place to stay! I stopped here on my way home from Florida, to break up the trip. This place was fabulous! The staff was so incredibly nice, and everything was very clean! Also pet friendly!!! Ill he staying here from now on for my recurring trips to/from Florida!
Business response:
Dear Lindsey, Thank you for choosing Extended Stay America and for your excellent review. It's great that you had a fabulous experience at our hotel, and we're glad you loved the hospitable service provided by our staff. Cleanliness and pet-friendliness are important factors for many travelers, and we're so happy we met your expectations. We are thrilled to read that you have already decided to stay with us again, and we look forward to hosting you again.Sincerely,Hotel Management
Great
Pros: The hotel was clean and quiet. You can walk to the outlet mall adjacent to the property. Cons: no hairdryer in the room. You have to ask the front desk for it. I asked and they had none available. There is also no kitchen items in the room, including a coffee pot. You have to ask for these items at the front desk as well.
Business response:
Dear Tamalyn, Thank you for sharing your experience at Extended Stay America. We're delighted you found our hotel clean and quiet and appreciated the proximity to the outlet mall. We apologize for any inconvenience regarding the absence of a hairdryer and kitchen items. Your feedback is valuable, and we'll work to address these concerns for a more seamless experience in the future. We look forward to welcoming you back for an even better stay.Sincerely,Hotel Management
Not bad, but Could be better Well there was no in room coffee maker. Sink, stove and refrigerator. But nothing to cook with or glasses/cups to get a drink from the sink. No clothes hangers in the closet area for “hangables”. Staff was excellent. And I assume the reason for no utensils, cookware or coffee maker is for theft. However, then make guests accountable for it. Give it to them when they arrive and whatever is not returned, charge them for it!
Business response:
Dear MICHAEL, Thank you for choosing us and sharing your valuable feedback. We appreciate your detailed feedback and apologize for any inconvenience. We'll share your suggestions with our team to improve the guest experience. Thank you for acknowledging our excellent staff. We strive to make each stay better, and your insights help us in that endeavor. We hope to welcome you back and provide a more seamless experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Savannah - Pooler
How is Extended Stay America Premier Suites - Savannah - Pooler rated?
Extended Stay America Premier Suites - Savannah - Pooler has a 4.4 star rating with 1,170 reviews.
When is Extended Stay America Premier Suites - Savannah - Pooler open?
Extended Stay America Premier Suites - Savannah - Pooler is open now. It will close tomorrow at 12:00 a.m.