This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Savannah - Pooler
- Hotels
- Pooler, GA
About this business
Location details
500 Outlets Pkwy. S., Pooler, GA, 31322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Guest need to clean up after themselves. Everything about the room and service were good, unfortunately, some other people staying don’t know how to clean up after themselves outside. This is disheartening that they expect hotel employees to pick up their beer cans, some of which were stuck in a tree in the courtyard.
Business response:
Dear Machelle, Thank you for your positive feedback about your recent stay at Extended Stay America. We're glad you found everything about the room and service to be good. We appreciate your understanding and will address the cleanliness issue to ensure a pleasant experience for all guests. We look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Management
Bleach was overwhelming. We normally stay at another property around the corner but price and reviews swayed me this time. Our front desk person was friendly and efficient but her uniform had holes in it. Bad first impression, company should provide shirts for staff. Check in was quick and we went to our room. We opened the door and the room reaked of bleach. The rom looked clean, the bathroom looked clean but the smell was headache producing. There are many nonscentrd products on the market, use one please. The room was goo... read more
Business response:
Dear Gina, Thank you for your detailed feedback. We are pleased to hear that our front desk staff was friendly and efficient and that you slept comfortably. However, we apologize for the first impression regarding the uniform and appreciate your suggestion; this will be addressed. We're also sorry about the strong bleach smell and will consider using non-scented cleaning products in the future. Additionally, your comments about the room size and amenities are appreciated. We look forward to the opportunity to provide an impr... read more
Very clean. Would have preferred having an ice machine on same floor
Staff was excellent!
Business response:
Dear Cassidy, It is lovely reading your recent stay at Extended Stay America review. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely,Hotel Management
Was ok. -nothing special
Business response:
Dear Brenda, Thank you for sharing your feedback. We regret that your stay was merely satisfactory and did not exceed your expectations. Providing an exceptional experience is vital, and we apologize for falling short. Your comments are valuable as they help us identify areas for improvement. We hope you will consider giving us another chance to provide an outstanding stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Savannah - Pooler
How is Extended Stay America Premier Suites - Savannah - Pooler rated?
Extended Stay America Premier Suites - Savannah - Pooler has a 4.1 star rating with 1,626 reviews.
When is Extended Stay America Premier Suites - Savannah - Pooler open?
Extended Stay America Premier Suites - Savannah - Pooler is open now. It will close tomorrow at 12:00 a.m.