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Extended Stay America Premier Suites - Titusville - Space Center
- Hotels
- Titusville, FL
About this business
Location details
4835 Helen Hauser Blvd., Titusville, FL, 32780, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in went smooth and easy, very small breakfast options, beer bottles were not picked up outside the property near parking spots, our camera caught our door opening twice while we were gone from the property but whoever it was didn’t enter fully into the room. Thought it was our extra towels being delivered but it was not. Nothing was taken from our room. Rating this hotel 3/5. Staff had little customer service skills could be better. The cleaning staff was nicer than staff at front desk says a lot about management.
Business response:
Dear Elizabeth, Thank you for sharing your experience with us. We're glad to hear that your check-in process went smoothly, but we apologize for any inconvenience caused by the limited breakfast options and cleanliness issues outside the property. We appreciate your feedback regarding our staff and will address this internally for improvement. We hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
Staff was helpful in getting my room ready earlier than expected. Site convenient to I-75 . Recently new hotel .
Business response:
Dear Lawrence, Thank you for your positive feedback! We're delighted to hear that our staff was able to accommodate your early check-in request and that you found our location convenient. As a recently opened hotel, we strive to provide excellent service and comfortable accommodations to all our guests. We appreciate your patronage and hope to welcome you back to Extended Stay America for another great stay in the future. Sincerely,Hotel Management
I didn’t like the breakfast,
Ok, access to restaurants in the area is not good.
Business response:
Dear denny, Thank you for your feedback regarding restaurant accessibility in our area. We apologize for any inconvenience this may have caused during your stay. While we strive to provide a convenient experience for our guests, we understand that dining options may not meet everyone's expectations. We appreciate your input and will consider ways to improve this aspect of our guest experience. We hope to welcome you back to Extended Stay America in the future.Sincerely,Hotel Management
Ok for the price. Floor in our room was very dirty.
Business response:
Dear DONNA, Thank you for your feedback. We're glad to hear that you found our pricing acceptable. However, we apologize for the cleanliness issue you encountered with the floor in your room. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we fell short in this instance. Your comments will be addressed with our housekeeping team to ensure improvements are made. We appreciate your input.Sincerely,Hotel Management
Ok property for the price. Floor in our room was very dirty.
Business response:
Dear DONNA, Thank you for your feedback. We're pleased to hear that you found our property suitable for the price. However, we apologize for the cleanliness issue you encountered with the floor in your room. Ensuring a clean and comfortable environment for our guests is a top priority, and we'll address this matter with our housekeeping team to prevent similar occurrences in the future. We appreciate your input and hope to welcome you back for an improved experience.Sincerely,Hotel Management
Filthy floors, noisy room, no gym. Filthy floors, loud highway noise, non-existing "gym". The floors in the room were fake hardwood. They were so dirty that the white socks were brown in just one evening (picture attached). The room faced an interstate highway with heavy, loud truck traffic throughout the night. The "gym" had nothing besides a treadmill, a bike, and an elliptical. The treadmill was the only piece of equipment that worked.
Business response:
Dear Carol, Thank you for sharing your feedback. We apologize for the issues you encountered during your stay. We’re addressing the cleanliness of the floors and will ensure our gym facilities are properly maintained and advertised. We understand the highway noise was a concern, and we regret any inconvenience it caused. Your comments help us improve, and we appreciate your understanding. We hope to have the opportunity to provide a better experience on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Titusville - Space Center
How is Extended Stay America Premier Suites - Titusville - Space Center rated?
Extended Stay America Premier Suites - Titusville - Space Center has a 4 star rating with 2,347 reviews.
When is Extended Stay America Premier Suites - Titusville - Space Center open?
Extended Stay America Premier Suites - Titusville - Space Center is open now. It will close tomorrow at 12:00 a.m.