Extended Stay America Premier Suites - Titusville - Space Center

Business response:

Dear Gary, We appreciate your high rating and hope you had a pleasant stay with us. However, we regret your disappointment that our grab-and-go breakfast options didn't meet your expectations. Your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which will assist them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management 

Business response:

Dear Danny, Thank you for sharing your experience at Extended Stay America. We apologize for the issues with our elevators during your visit, and we sincerely appreciate your patience. We hope that you enjoyed your overall stay with us. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management 

Business response:

Dear Rick, Reviews like yours make all of our efforts worthwhile. Our team works hard to ensure that every guest has an exceptional stay; therefore, we are delighted we exceeded your expectations. It is always a joy to see our guests are excited about returning; we are looking forward to it. Thank you for choosing Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your candid review. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. Therefore, we apologize that this was not your experience. Thank you for your valuable feedback; we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Manage... read more