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Extended Stay America Premier Suites - Yuma
- Hotels
- Yuma, AZ
About this business
Location details
550 Rio Vista Drive, Yuma, AZ, 85365, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Room was obviously a smoking room at sometime recently!!
Business response:
Dear Roger, Thank you for your feedback. We are truly sorry to hear that the room had lingering signs of smoke. While we aim to maintain a fresh and welcoming environment for all guests, it's clear this aspect of your stay fell short. Your comments have been brought to the attention of our team to ensure stronger adherence to non-smoking policies. We appreciate you bringing this to our attention and hope to provide a more comfortable experience in the future. Sincerely, Hotel Management
No shampoo available. The bed mattress was dirty and didn't have sheets (had to go request). Water pressure was very low. Breakfast was a type of nutrigrain bar and coffee. Kitchen didn't have any kitchenware (dishes/spoons/etc). Area is decent. Staff is friendly.
Business response:
Dear Tomasz, Thank you for staying with us and for taking the time to share your experience. We’re pleased to hear that our staff made a positive impact and that you found the area convenient. However, we sincerely apologize for the disappointment with the room preparation and amenities. These are not the standards we strive for, and we are taking your feedback seriously. Your comments have been shared with our housekeeping and maintenance teams for immediate review. We hope to have the opportunity to welcome you back and pr... read more
This is a decent place for a couple of nights. I wouldn’t bring my family on a vacation here. The front desk staff were great. There was some damage that was clearly fixed on the bathroom door but the nails were visible. There were lights out in the room that needed fixing. I let the front desk know and they were going to put in a maintenance ticket. This is extended stay, not really a vacation destination. It’s clean and convenient and good for a few nights.
Business response:
Dear Cynthia, Thank you for your thoughtful feedback. It’s great to hear that our front desk team made a strong impression, and we’ll be sure to pass along your kind words to them. However, we appreciate your observations about the room conditions. While we’re glad it was clean and convenient for your stay, we apologize for the maintenance issues. Your comments help us prioritize areas where we can improve, and we’ve followed up to ensure our team addresses those concerns. We hope we can provide an even more comfortable expe... read more
Kitchenette was handy yet you need to get supplies from the desk.
Room and halls Smelled funky. Staff was nice. Had to fix cabinets, table and door for all to work properly, once everything tightened up it was fine. Shower diversion valve didn’t close properly but the shower worked fine.
Business response:
Dear Daniel, Thank you for taking the time to share your feedback. We’re glad to hear that our staff treated you well and that you were ultimately able to enjoy your stay. However, we sincerely apologize for the initial condition of your room, including the funky odor and the maintenance issues with the cabinets, table, door, and shower valve. These concerns are not reflective of the standards we strive to maintain, and we appreciate your patience and resourcefulness in addressing them. Your comments have been shared with ou... read more
This hotel is an older building. The kitchen configuration had a nice big island, a full size refrigerator, an excellent microwave & a 2-burner stovetop. There was an nice big desk with a workstation for laptop. The room had a nice open closet rack equipped with REAL hangers & tall enough that clothes didn't drag the floor.The shower was nice & there was plenty of hot water. The room was very quiet even with the very large, indoor playground directly behind the hotel & a constant flow of traffic. Neither the bed nor the pill... read more
Business response:
Dear Mary, We appreciate you taking the time to leave your feedback. It's great to read about the enjoyable aspects of your visit; however, we apologize for the difficulties you experienced. Your review will be discussed with our team, and we appreciate you bringing this to our attention. Thank you for choosing Extended Stay America during your visit to the city, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
An average hotel experience. A couple inconveniences: it was on a busy street and hard to find the turn in, which is very short, so I passed it and had to turn around; and there are only breakfast bars and oatmeal packets available for breakfast, but no matter how early you go they seem to be almost out.
Business response:
Dear Elizabeth, We're glad you gave us the opportunity to host, though we regret the aspects that made your visit less seamless. Navigating the entrance can be tricky, especially on a busy road, and we understand how that could add unnecessary stress. We also appreciate your comments regarding the breakfast setup. We'll address this with our team to ensure it's better stocked and more accommodating going forward. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your ex... read more
Close to major arteries to the rest of the city, the beach or just shopping
Business response:
Dear Arthur, Thank you for taking a moment to highlight our location. We’re glad to hear it worked well for your plans! Whether guests are headed to the beach, exploring the city, or out shopping, we love knowing we’re a convenient hub for all kinds of adventures. We look forward to welcoming you back soon and making your next stay as seamless and enjoyable as possible. Sincerely, Hotel Management
It was nice and comfy
Business response:
Dear Keisha, Thank you for sharing your kind words. We are genuinely pleased to know that your experience was both relaxing and enjoyable. Providing a welcoming and pleasant environment is always our goal, and it’s rewarding to hear we met that for you. It was a pleasure having you with us, and we look forward to the opportunity to welcome you back to Extended Stay America in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Yuma
How is Extended Stay America Premier Suites - Yuma rated?
Extended Stay America Premier Suites - Yuma has a 4.3 star rating with 772,016 reviews.
When is Extended Stay America Premier Suites - Yuma open?
Extended Stay America Premier Suites - Yuma is closed now. It will open tomorrow at 9:00 a.m.