Extended Stay America Premier Suites - Yuma

Business response:

Dear Jose, Thank you for taking the time to share your feedback. We are delighted to hear that you found your room organized and a good value for the price. However, we sincerely apologize for the experience you had with our front desk service. Guest satisfaction and professionalism are very important to us, and your comments will be shared with our team to ensure proper training and improvement. We appreciate your input as it helps us enhance our property and service. We hope you will give us another opportunity to provide ... read more

Business response:

Dear Esther, We are thrilled to hear you had such a fantastic experience! It is always rewarding to know our efforts to make guests feel comfortable and welcome are appreciated. Thank you for taking the time to share your thoughts—your kind words mean a lot to our team. We hope your next visit to Extended Stay America is just as enjoyable, and we look forward to hosting you again soon! Sincerely, Hotel Management 

Business response:

Dear Milton, Thank you for your excellent feedback about Extended Stay America! We’re delighted to hear that you found our property exceptionally clean. Our team takes great pride in maintaining a pristine environment for every guest, and it’s gratifying to know their efforts made your stay enjoyable. We truly appreciate your kind words and look forward to welcoming you back for another impeccable experience. Sincerely, Hotel Management 

Business response:

Dear Benoit, Thank you for sharing your thoughts. We’re glad the room size met your expectations, but we’re sorry to hear about the condition of the carpets. Your observation is appreciated, as we are currently reviewing areas in need of renovation. Guest comfort and cleanliness are top priorities, and your input helps us improve. We hope to welcome you back to a refreshed and more comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Iris, Thank you for highlighting the clean and comfortable environment during your stay. It’s wonderful to hear you felt at ease. Providing a welcoming space where guests can relax is always our goal at Extended Stay America, and feedback like yours lets us know we’re on the right track. We genuinely appreciate you choosing us and look forward to providing another pleasant experience on your next visit. Sincerely, Hotel Management 

Business response:

Dear Lori, We’re glad to hear you enjoyed the comfort of your room and the convenience of the location. At Extended Stay America, we take pride in offering a pleasant environment with thoughtful amenities. Your kind feedback about the kitchen and other features means a lot to us. We also appreciate your note about the ice maker, and we’ll take it into consideration. We look forward to welcoming you again for another enjoyable stay. Sincerely, HotelManagement