Extended Stay America Premier Suites - Yuma

Business response:

Dear Debkumar, Thank you for sharing your experience with us. We are glad you chose to stay and appreciate your feedback, which helps us focus on areas that matter most to our guests. We are sorry to hear that aspects of the environment did not meet expectations. Your comments have been shared with our team so they can be addressed. We hope to welcome you again for a more comfortable and refreshing stay. Sincerely, Hotel Management 

Business response:

Dear Joseph, Thank you for sharing your thoughts with us. We appreciate your feedback and are sorry to hear that your experience fell short of expectations. While we are glad you gave us the opportunity to host you, it’s clear there are areas where we can improve. Your comments will be reviewed carefully as we continue working toward a more positive guest experience. We hope you will consider giving us another chance to provide a stay that better reflects our commitment to comfort and quality. Sincerely, Hotel Management 

Business response:

Dear Gabriela, Thank you for sharing your experience. We regret that the shower temperature could not be adjusted and that certain amenities were not readily available in your room. Please be informed that hair dryers are available upon request at the front desk, and our team is always ready to assist you with any needs you may have. Our grab-and-go breakfast is designed for convenience, but we understand it may not have met your expectations. Your comments have been taken into consideration, and we will use them to enhance ... read more

Business response:

Thank you for your rating. 

Business response:

Dear Mary, Thank you for sharing your experience regarding your time at Extended Stay America. We appreciate the opportunity to assist you with your room request and regret that a carpet-free option was unavailable. We’re glad that the solution we provided was helpful, and we hope to better accommodate your needs in the future. Sincerely, Hotel Management 

Business response:

Dear Wyatt, We are pleased to hear that you found Extended Stay America to be a peaceful and welcoming place. Creating a comfortable environment that feels like home is something we strive for, and knowing you experienced just that makes us truly happy. Thank you for choosing to stay with us. We look forward to welcoming you back whenever you are in the city. Sincerely, Hotel Management 

Business response:

Dear Holly, Thank you for bringing this concern to our attention. We sincerely apologize for any discomfort caused by the smell of marijuana during your stay. Maintaining a clean and pleasant environment is very important to us, and we take such matters seriously. Please be assured that we will address this issue with our team to improve the experience for all our guests. We appreciate your feedback and hope to welcome you back for a more enjoyable stay in the future. Sincerely, Hotel Management