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Extended Stay America Premier Suites - Yuma
- Hotels
- Yuma, AZ
About this business
Location details
550 Rio Vista Drive, Yuma, AZ, 85365, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
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Hotel was quite
Business response:
Dear David, Thank you for choosing Extended Stay America for your accommodation needs. We are pleased to learn that you had a positive experience in our serene environment. We look forward to the opportunity to welcome you back for another refreshing stay in the near future. Sincerely, Hotel Management
We stay to and from Richmond, sometimes 2x a year.
Business response:
Dear Sherry, Thank you for your generous review and your continued loyalty as a guest. It brings us great satisfaction to know we have met your needs for a pleasant experience. Your continued trust means a lot to us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
It’s was good
We felt to check in clerk was high. She was humming out loud and bobbing her head the entire check in time. It was alarming to hear current guests complaining at the front desk—one needed a plunger, one complained that the burners on his stove didn’t work (“sorry, maintenance isn’t here today so I’ll put in a work order”), and three people came up to say their key-cards didn’t work. Our key-card took ten tries before we got it to work. We stayed two days and there was trash on the floor in the hallway the entire time.
Business response:
Dear Denise, We sincerely apologize for the disappointing experience you described. From the front desk interaction to the unresolved maintenance problems and lack of cleanliness in the hallways, we regret that we did not provide the level of care and attention you deserve. Every guest should feel welcomed and well taken care of from the moment they arrive. Your comments will be shared with our team so immediate steps can be taken to improve the condition of the property and the quality of service. Thank you for bringing the... read more
Frequently asked questions about Extended Stay America Premier Suites - Yuma
How is Extended Stay America Premier Suites - Yuma rated?
Extended Stay America Premier Suites - Yuma has a 4.3 star rating with 773,240 reviews.
When is Extended Stay America Premier Suites - Yuma open?
Extended Stay America Premier Suites - Yuma is closed now. It will open at 9:00 a.m.