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Extended Stay America Premier Suites - Yuma
- Hotels
- Yuma, AZ
About this business
Location details
550 Rio Vista Drive, Yuma, AZ, 85365, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The floor was not mopped well and the TV did not work. This hotel does not provide shampoo or conditioner. Be prepared, bring entertainment and don't forget sandals if you would like to stay here.
Business response:
Dear Kasandra, Thank you for your feedback. We apologize for any inconvenience you encountered during your visit. As an extended-stay property, many of our guests arrive with their personal care items; however, essentials like shampoo and conditioner are available upon request at the front desk. Furthermore, we provide housekeeping services every week, as per our policy, to ensure minimal intrusion and maximum comfort. However, guests are welcome to request additional services for a small fee, ensuring that the rooms' cleanl... read more
Staff is great 👍
Business response:
Dear Patrick, We are delighted to know that you appreciated the warm hospitality. It truly means a great deal to our team. At Extended Stay America, creating a home-like experience is what inspires us every day. Your thoughtful feedback brings us joy and encourages us to keep doing our best. We look forward to welcoming you back for another comfortable and enjoyable visit! Sincerely, Hotel Management
It was a really wonderful hotel. It was great to have a kitchen to use.
Business response:
Dear Mariruth, Thank you for including Extended Stay America in your travel plans. We’re delighted to know you had a wonderful stay and that having a kitchen available made things even more convenient for you. We appreciate you taking the time to share your positive feedback, and it means a lot that you chose to stay with us. We look forward to welcoming you back whenever your travels bring you our way again. Sincerely, Hotel Management
Good hotel. Good service
Business response:
Dear Gabriel, We are pleased to hear that you had a wonderful stay at Extended Stay America and appreciate your positive feedback. It was our privilege to accommodate you, and we look forward to welcoming you again in the future. Sincerely, Hotel Management
Good stay Clean quiet and Jason was awesome
Business response:
Dear Will, We are delighted to hear that you had a great visit! It is especially nice to know Jason made a lasting impression. Creating a relaxing, welcoming environment is what we aim for at Extended Stay America, and it’s great to know we delivered. We truly appreciate your feedback and look forward to having you stay with us again soon! Sincerely, Hotel Management
Unfortunately this hotel did not have our reservation. For some reason Hotels.com and Extended Stay had a system error which caused us to not have a reservation even though Hotels.com did confirm in April and 3 days prior to us staying in June. Extended Stay did work with us to get a room and didn't charge us more to set up a new reservation. The room was average at best and only had two double beds. Since it is an Extended Stay you have to ask for shampoo, soap, etc. This will not be my first choice in the future for a one ... read more
Business response:
Dear Mark, Thank you for sharing your experience. We're sorry for the reservation issue that occurred during your visit. Situations like this are frustrating, especially when plans have been confirmed in advance. We're glad our team was able to assist with securing a room at the original rate, though we regret that the accommodations and amenities did not fully meet your expectations. Your feedback is greatly appreciated and will be shared with our team as we continue to work on improving the overall guest experience. We hop... read more
Nicer clean hotel. Kinda expensive tho
Business response:
Dear Calvin, Thank you for your kind feedback and for recognizing the cleanliness and overall quality of our hotel. We’re glad you found the property nice and well-maintained. We understand your concern regarding the pricing and strive to provide a balance between value and comfort. Rates can vary based on location, season, and demand, but we continuously review our pricing to remain competitive while offering quality service. Your input is truly appreciated as it helps us identify areas where we can improve both our guest e... read more
The hotel interior was not well kept, floors were dirty and the room smelled similar to a wet dog. Quite outdated and in need of complete renovation
Business response:
Dear Eileen, Thank you for taking the time to share your experience. We are genuinely sorry to learn that the condition of our property and accommodations did not meet your expectations. Providing a clean, comfortable, and well-maintained environment is very important to us, and we appreciate you bringing these concerns to our attention. Your comments regarding the cleanliness and overall condition have been shared with our team, and we are working on enhancements to better serve our guests. We hope you will consider staying... read more
The property was overall okay. The units are outdated and definitely need to be cleaned. The bathroom toilet was filthy, but I bring my own cleaning supplies when I go places, so I cleaned it myself. The location is great and has numerous resturants and stores nearby. Close to the expressway too.
Business response:
Dear Shanice, Thank you for sharing your experience. We’re glad the location was convenient and that you found the area accessible. However, we regret that the condition and cleanliness of the unit did not meet expectations. Your feedback has been noted and will be shared with the team as we work to improve our services. We appreciate you choosing to stay with us and hope to offer a better experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Yuma
How is Extended Stay America Premier Suites - Yuma rated?
Extended Stay America Premier Suites - Yuma has a 4.3 star rating with 771,059 reviews.
When is Extended Stay America Premier Suites - Yuma open?
Extended Stay America Premier Suites - Yuma is closed now. It will open at 9:00 a.m.