Extended Stay America Premier Suites - Yuma

Business response:

Dear Brandi, We apologize for the inconvenience caused by the delay in receiving your receipt. Our team has reviewed the matter, and the receipt has been sent to your email. We understand the importance of timely documentation, especially when it comes to travel records and expense tracking. Thank you for your patience. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area. Sincerely... read more

Business response:

Dear Joan, Thank you for taking the time to share your experience. We truly appreciate your kind words and are grateful for your feedback. We regret that certain aspects of your stay caused concern and want to assure you that the well-being of our guests is always a top priority. Your observations have been noted and shared with the appropriate team for review. We hope to welcome you back and provide a more comfortable and reassuring visit in the future. Sincerely, Hotel Management 

Business response:

Dear Sean, Thank you for taking the time to share your impressions. While we're glad the value met your expectations, we regret that certain aspects of the room did not reflect the quality we strive to maintain. Your observations regarding lighting and flooring have been noted and will be addressed with our team. We appreciate your feedback and hope to offer a more polished experience in the future. Sincerely, Hotel Management 

Business response:

Dear Mark, We apologize that our breakfast offerings did not meet your expectations. Your input is greatly appreciated, and we’ll keep it in mind as we explore ways to improve the experience. Thank you again for your feedback, as this helps us to improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management