Extended Stay America - Princeton - South Brunswick

Business response:

Dear Laura, Thank you for reviewing our hotel and highlighting the areas where we can progress. We are evaluating the instances you mentioned, as we are committed to offering better service to our guests. Your feedback is important to us and will be shared with the team for further improvement in the field mentioned. Our front desk team is available round the clock to help you. Although you had a pleasant stay, please allow us to improve this and give us another opportunity to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear baiyu, Thank you for choosing our hotel. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. If there is anything we could have done to improve your experience, we would love your feedback. Thank you again for leaving your review, and we look forward to your next stay with us. Sincerely,Hotel Management 

Business response:

Dear Maki, Thanks so much for taking the time to write a review about your stay at Extended Stay America. It means a lot to know you and your 'best friend' had an enjoyable stay and that our location was perfect for you both. As one of the few pet-friendly hotels in the area, we are pleased to welcome guests and their pets. We appreciate your business and look forward to your next visit - and hope you will bring your 'best friend' too! Sincerely,Hotel Management 

Business response:

Dear Johnny, Our team is grateful that you chose to stay with us and enjoyed the considerate hospitality of our staff. However, we apologize for any issues that prevented you from thoroughly enjoying your visit. Please be assured we are looking into the matter. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management 

Business response:

Dear Jennifer, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next v... read more