Extended Stay America - Providence - Warwick

Business response:

Dear Elvin,Thank you for your feedback. We are glad everything else met your expectations. We truly regret that the smell in the hallways impacted your experience. Our team works diligently to maintain a fresh and comfortable environment, and we will make sure to look into this matter promptly. Your comments are valuable, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a more pleasant experience during your next stay.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your kind feedback! We are thrilled that our staff made such a positive impact during your stay. At Extended Stay America, we are committed to providing excellent service, and your comments truly inspire our team. We look forward to the opportunity to welcome you back for another exceptional experience in the future!Sincerely,Hotel Management 

Business response:

Dear Futoshi, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the noise from the water flow and the heater/air conditioner during your stay. We understand how important a peaceful environment is for our guests, and we regret that we fell short in this regard. Your feedback has been noted, and we will investigate these concerns to ensure they are addressed promptly. We are committed to providing a more comfortable and quiet experience in the future and hope you will consid... read more

Business response:

Thank you, Joseph, for your perfect rating! We are thrilled to hear you found your stay at Extended Stay America comfortable. Your satisfaction means the world to us, and we look forward to welcoming you back for another great experience soon!Sincerely,Hotel Management