Extended Stay America - Providence - Warwick

Business response:

Dear Ann, Thank you for the feedback. We regret your disappointment with our breakfast and that it did not meet your expectations. Your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which will assist them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management 

Business response:

Dear William, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Ryan, Thank you for selecting us. Although you had a pleasant stay, but we're sorry for the front desk team's unattentive behavior during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Also, we have informed our housekeeping team to relook the missed areas before delivering the room. Please give us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to see you again soon.Sincerely,Hotel Management