Extended Stay America - Providence - West Warwick

Business response:

Dear Lisbeth, We're pleased to hear that you enjoyed a quiet stay at Extended Stay America and found our hotel clean with pleasant staff. While we don't offer daily maid service for longer stays, we appreciate your understanding. Your feedback helps us improve. We're glad your husband was able to replenish towels as needed. Thank you for choosing Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Shannon, Thank you for your feedback. While we're pleased that you found our staff hospitable, we apologize for the noise from the AC unit and refrigerator. We will address these issues promptly to ensure a quieter and more comfortable stay in the future. We appreciate your input and hope to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We are glad that you appreciated our pet-friendly policy. However, we deeply regret that the cleanliness of your room did not meet our standards. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. Rest assured, we take your feedback seriously and appreciate you bringing this to our attention so we can address and resolve it. Your satisfaction is important to us, and we... read more

Business response:

Dear Jared, Thank you for sharing your feedback with us. We appreciate your positive remarks about the cleanliness of the bathroom and the quality of the shower and bed. However, we apologize for any concerns you had regarding the pricing and room amenities. We make every effort to be competitive with similar hotels in the area, and we always strive to provide exceptional service and hospitality to each of our guests. Your comments will certainly help us in our continuous efforts to improve. We value your patronage and hope ... read more