Extended Stay America - Providence - West Warwick

Business response:

Dear Susan, We're thrilled you found your stay at Extended Stay America comfortable, clean, and spacious. Providing a relaxing and pleasant experience for our guests is our top priority. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management 

Business response:

Dear Leon, Thank you for your feedback on your stay at our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies for any oversights in your room. We take our commitment to cleaning rooms very seriously and will review your feedback. We hope to welcome you back for a much-improved stay. Sincerely,Hotel Management 

Business response:

Dear Francis, Thank you for being so specific in evaluating our hotel. We are glad our location was convenient for everything you wanted to do on this visit. However, we are disappointed that our accommodations did not provide the value you hoped for. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We take appropriate steps to ensure future guests do not encounter the same problems. We want an opportunity to show you the hospitality for which we are known, and we hope you ... read more

Business response:

Dear Mark, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely,Hotel Management