Extended Stay America - Providence - West Warwick

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to know our location was ideal for your needs and that you had an overall comfortable stay with us. That being said, we are sorry for the inconvenience you experienced with the HVAC unit in your room and have shared your concern with our maintenance team for a quick review. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your stay. Although you liked our overall service we are sorry that our hotel policy was not shared with you at the time of check-in. Our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We would like to inform you that linen is exchanged at the front desk. Thanks again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Joanne, thank you for sharing your thoughts about your stay. We are happy to know you liked your well-appointed room and our courteous associates. However, we are sorry for your disappointment with our beds and the inconvenience it caused. We do have a variety of room configurations available which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope you give us another chance to serve you better in the future. Since... read more

Business response:

Michael, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Selwyn, thank you for rewarding Extended Stay America with your wonderful review. It feels so good to know you were happy with the comfort of your well-appointed room and hat you experienced a great night’s sleep in your comfy bed. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your business is appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your review. Although you liked our courteous service, we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Heather, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was perfect in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Please accept our apologies for the less than positive experience with our front desk associates and for not meeting your expectations with our housekeeping policy. Our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We have shared your comments with our team to ensure we meet the high standards you should expect from us every single stay. Thanks again for your feedback, and we hope you will give us another chance to demonstrate the ... read more

Business response:

Patrick, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management