Extended Stay America - Providence - West Warwick

Business response:

Dear Guest, Thank you for your feedback and for choosing Extended Stay America. We’re so glad to hear that your stay went smoothly. Our goal is always to deliver a seamless and enjoyable experience for every guest. It’s wonderful to know you had a pleasant visit. It was truly a pleasure having you with us, and we look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Dave, Thank you for bringing this matter to our attention. We are genuinely sorry for the inconvenience you experienced with your room key during your visit. A smooth and dependable stay is always our goal, and we regret that this was not reflected in your experience. Please know that your feedback has been shared with our maintenance team to help ensure greater consistency for future guests. We value your comments and appreciate the opportunity to improve. We hope you will consider staying with us again so we may provi... read more

Business response:

Dear Bailey, Thank you for sharing your thoughts about your recent visit. We are pleased to know that your stay was comfortable and that you found the accommodations satisfactory. Our team works hard to provide a clean and welcoming environment, and it’s encouraging to know that this was reflected during your time with us. We appreciate your observations regarding kitchen supplies and will share them internally as we continually seek ways to enhance our guests’ experience. Your feedback is genuinely valued, and we look forwa... read more

Business response:

Dear Kenneth, Thank you for sharing your feedback. We appreciate that you chose to stay with us and are grateful for the opportunity to learn from your perspective. We understand the importance of convenience and accessibility to a guest’s overall satisfaction. While we regret that our location was not ideal for your plans, please be assured we are committed to providing services and support that help make every stay as pleasant and hassle-free as possible. Your input is invaluable in guiding our efforts, and we hope you wil... read more

Business response:

Dear Guillermo, Thank you so much for your kind words about Extended Stay America! We’re thrilled to hear that you found our hotel exceptionally clean during your stay and that our staff left a positive impression. Your positive feedback means a lot to us, and we look forward to welcoming you back for another exceptional experience. Sincerely, Hotel Management