Extended Stay America - Ramsey - Upper Saddle River

Business response:

Dear Manny, Thank you for your feedback. We apologize for the condition of the common areas and the carpets in the hallways. Maintaining cleanliness throughout our property is a priority, and we are addressing these concerns with our housekeeping team to ensure improvements are made. Your comments are valuable as we strive to enhance our guest experience. We appreciate you bringing this to our attention and hope to provide a more satisfactory stay in the future. Sincerely,Hotel Management 

Business response:

Dear Tom,Thank you for sharing your feedback. We're glad to hear you appreciated our staff's efforts. We truly regret the discomfort caused by the odor and understand how important a pleasant environment is for your stay. We're taking steps to address this issue to ensure it doesn’t happen again. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Tom,We truly appreciate you taking the time to share your recent experience at our hotel. With our complimentary grab-and-go breakfast, free Wi-Fi, and spacious suites, which include fully equipped kitchens, we believe we are a great value relative to many other hotels in the area. Therefore, we regret not meeting your expectations regarding the price you paid.Thank you once more for your feedback, and we hope you will give us the opportunity to host you again on your next visit to Ramsey.Sincerely,Hotel Management 

Business response:

Dear Tom,Thank you for your feedback. We’re glad you found our staff excellent and truly appreciate your comments. We’re sorry to hear about the discomfort you experienced and are committed to addressing it. Your concerns about pricing and staff behavior have been noted. We strive to provide a welcoming and accommodating environment for all our guests and will work on improvements. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management 

Business response:

Dear Richard,Thank you so much for the great feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional home away from home for our guests, so we are thrilled to hear how our team took such great care of you. Thank you for posting and sharing your experience. Come back soon - we appreciate your business!Sincerely,Hotel Management