Extended Stay America - Ramsey - Upper Saddle River

Business response:

Dear Guest,We apologize for the inconvenience you encountered during your arrival. We understand the importance of a prompt and efficient check-in process and regret that we did not meet your expectations in this area. Rest assured, we are addressing this with our team to ensure better availability and smoother service moving forward. We greatly appreciate your feedback and patience and are committed to offering an improved experience on your next visit. We hope you will return so we can provide you with the exceptional visi... read more

Business response:

Dear Guest,We are thrilled you had a good visit! It’s always a pleasure knowing our guests leave feeling satisfied. Everyone here at Extended Stay America is dedicated to making your time with us as smooth and enjoyable as possible. Your kind words are appreciated, and we’d love the chance to welcome you again whenever you are back in the area.Sincerely,Hotel Management 

Business response:

Dear Guest,It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It’s great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Guest,We're glad you appreciated the convenience of the waste bags provided, as that’s something we do to help make traveling with pets a little easier. We're sorry to hear that things were challenging at times during your stay with your dog. Your feedback means a lot, and we’ll continue working to make the environment more accommodating for all our guests. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Man... read more