Extended Stay America - Ramsey - Upper Saddle River

Business response:

Dear Joseph,Thanks for choosing Extended Stay America and for your glowing review. We're pleased that your experience at our hotel was exceptional from start to finish. Our team works hard to create a warm and welcoming environment, and it's fantastic to know that we exceeded your expectations. We're grateful for your appreciation and can't wait to serve you again soon. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Beatriz,Thank you for being a guest at Extended Stay America. We're delighted to hear that our location and amenities met your needs and that you had a pleasant stay with us. We strive to provide a comfortable and convenient experience for all our guests, and we're glad we could achieve this for you. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Patrick,It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your superb review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations. We look forward to sharing your positive feedback with our team. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management 

Business response:

Dear Manny, Thank you for your feedback. We apologize for the condition of the common areas and the carpets in the hallways. Maintaining cleanliness throughout our property is a priority, and we are addressing these concerns with our housekeeping team to ensure improvements are made. Your comments are valuable as we strive to enhance our guest experience. We appreciate you bringing this to our attention and hope to provide a more satisfactory stay in the future. Sincerely,Hotel Management