Extended Stay America - Ramsey - Upper Saddle River

Business response:

Dear Guest, Thank you so much for your kind words about Extended Stay America! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback and for taking the time to rate your visit. We appreciate your honest comment regarding the property feeling outdated and understand how this can shape overall impressions. Please know that maintaining comfort and making thoughtful improvements remain important to us, and guest input like yours helps guide those efforts. We are glad your stay still earned a positive rating overall, and we truly value your perspective. We look forward to welcoming you back and providing an even ... read more

Business response:

Dear Guest, We’re delighted to hear that you enjoyed a peaceful stay and appreciated the pet-friendly atmosphere! The team at Extended Stay America takes pride in creating a welcoming environment for all guests, including furry companions. Your kind words encourage us to continue providing comfortable and accommodating experiences. We look forward to welcoming you and your pets back for another relaxing and enjoyable visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback and for your overall positive rating. We are sorry to hear that the breakfast timing affected your enjoyment, and we apologize for any inconvenience caused by the coffee station closing at 9:30. We understand how important a relaxed, accessible breakfast can be, and we regret that the timing did not align with your expectations. We appreciate you taking the time to let us know, and we are glad your visit was otherwise a good one. We look forward to welcoming you back and provid... read more