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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Over all the stay was ok. we decided to stay with you because of the price. It really does make a difference where you stay. We were not that comfortable in the room. The bath tub was stained and looked bad. The calk job around the toilet was terrible. The mattress was very uncomfortable. The whole hotel needs a good upgrade. We will not be using extended stay for our next visit.
Business response:
Dear Susan, Thank you for taking the time to share your feedback with us. We're sorry to hear that your stay with us was not as comfortable as you had hoped. We take all guest feedback seriously and will be addressing the issues you mentioned with our housekeeping and maintenance teams. We appreciate your input regarding the need for an upgrade to our hotel. We are constantly working to improve our property and will take your comments into consideration as we move forward with our plans. We hope to have the opportunity to ma... read more
Good: staff was super friendly and helpful. Rooms were clean. Bad: rooms were run down, the chrome on the bathroom sink was peeling off, there were stains on the countertop. The beds were super uncomfortable. Breakfast option consisted of coffee and packaged oatmeal ( no lids for the cups). Ugly: we had to ask for utensils at the front desk ( unit had a kitchenette) and they gave us a Tupperware container filled with dishes, cups and silverware to carry back to our room. The room was also extremely overpriced! I would have e... read more
Business response:
Dear Debora, Thank you for choosing us and sharing your feedback at Extended Stay America. We are glad to know your appreciation for our friendly and helpful staff and the cleanliness of your suite. However, we apologize for the amenities and the maintenance not meeting your expectation. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit we ar... read more
The rooms need to cleaned more thoroughly and maintained more.
Business response:
Dear Aaron, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
convenient to parkway
Business response:
Dear Sherrilynn, Thank you for your recent stay at Extended Stay America. We loved knowing how pleased you were with our location and appreciated the easy access to the parkway. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
The check in staff (Karuma} was very helpful
Overall the place feels old and dirty. 2.5 to 3 stars out of 5 at best
Business response:
Dear Joseph, Thank you for reviewing our hotel. Please accept our apologies for the issue with cleanliness during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback, as we always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 4.2 star rating with 1,246 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.