Extended Stay America - Rochester - North

Business response:

Ann, thank you for being our guest at Extended Stay America - Rochester - North. We are pleased to know we meet your expectations and that you had a good stay. Thanks for the business, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Wow - Troy, thank you for including Extended Stay America - Rochester - North in your travel plans. We are thrilled to know our location was ideal for your needs and that you enjoyed your stay while you were here. We appreciate your business and look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Rochester - North. We are delighted to know you enjoyed your time with us and that you were impressed with the service provided by our staff. I will be sure to share your compliments with my entire team for a job well done. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager 

Business response:

Thank you for your comments. We are pleased you had an overall nice stay. However, we are sorry for the noise issue you experienced and were not comfortable with your bed. Our front desk is staffed to assist your needs, so we would have been happy to address this issue if you had alerted us. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager 

Business response:

Mathew, thank you for being our guest at Extended Stay America - Rochester - North and for sharing your feedback. Nothing is more important than your satisfaction, so I am delighted to know you were happy with the every aspect of your stay. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Kristine, thanks for being our guest at Extended Stay America - Rochester – North. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. We appreciate your kind comment about our Front-Desk staff and will share it with them. Thank you for your review, and we hope to welcome you back the next time you travel to our area. Sincerely, General Manager 

Business response:

Sue, thank you for your evaluation. We are sorry we failed to provide you a clean room that you deserved. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure revisit of our deep cleaning procedures. Your concerns will be shared with our housekeeping team. We hope you will consider and give us an opportunity to serve you better in the near future. Sincerely, General Manager 

Business response:

Debra, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you had a nice time with us. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Rochester – North. Sincerely, General Manager 

Business response:

Richard, it was a pleasure having you as our guest at Extended Stay America - Rochester – North. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you, we look forward to your return visit. Sincerely, General Manager