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Extended Stay America - Sacramento - Vacaville
- Hotels
- Vacaville, CA
About this business
Location details
799 Orange Dr., Vacaville, CA, 95687, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall room was comfortable. Would benefit upgrading kitchen and bathroom. Room was clean, did find a few dead cockroaches in kitchen area. Elevator was out of service, stairwell had an odor and could use a good cleaning. Staff went above and beyond to help extend my stay for an additional night. Travel Nurse working at Kaiser, location was perfect. Because of my hours, didn't have the chance to try the breakfast.
Business response:
Dear Guest, Please accept our apologies for not fully meeting your expectations. We want to reassure you that we do everything possible to discourage the entrance of the outside insects mentioned. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced. Additionally, kindly note that our dedication to enhancing our property continues, and your comments will play a vital... read more
The staff was amazing having the ability to have breakfast in the morning was great I wish things were more walkable and that's the only reason why they got 4 stars
Business response:
Dear Guest, We are delighted to hear that our team made such a positive impression and that you enjoyed starting your day with breakfast. Providing friendly service and a comfortable stay is always our goal. At Extended Stay America, we value feedback about the surrounding area, as it helps us understand how guests experience the location. Thank you for sharing your thoughts, and we hope to welcome you back for another enjoyable visit soon. Sincerely, Hotel Management
Smell
Clean room & great customer service
Business response:
Dear Guest, Please accept our gratitude for taking the time to post such fantastic feedback for Extended Stay America. It is nice to hear you appreciate our well-kept accommodations. We believe that a fresh, clean hotel is one of the cornerstones of a memorable stay, and we're glad to have achieved this goal during your visit. Your praise for the excellent services that our team delivered is much valued as well. Comments like yours serve as an encouragement to all of us. We hope you are already planning another visit our way... read more
Room looked clean but we saw 3 cockroaches in the walls
Business response:
Dear NESTOR, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next v... read more
Frequently asked questions about Extended Stay America - Sacramento - Vacaville
How is Extended Stay America - Sacramento - Vacaville rated?
Extended Stay America - Sacramento - Vacaville has a 3.4 star rating with 1,320 reviews.
When is Extended Stay America - Sacramento - Vacaville open?
Extended Stay America - Sacramento - Vacaville is open now. It will close tomorrow at 12:00 a.m.