Extended Stay America - Sacramento - Vacaville

Business response:

Dear Derek, We appreciate your high rating and hope that you had an overall pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing this to our attention. Our team is committed to delivering the best possible experience to all our guests. We hope to welcome you back in the future and provide you with an even better stay.Sincerely,Hotel Management 

Business response:

Dear Julia, Thank you for sharing your experience with us. We regret any aspect of your stay that fell short of complete satisfaction, and we apologize for any inconvenience caused. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Jesse, We would like to express our gratitude for your outstanding review of Extended Stay America. We are pleased that our hotel's location perfectly accommodated your preferences during your recent visit. Your patronage is greatly valued, and we eagerly anticipate the opportunity to welcome you back whenever your future travels lead you to our city.Sincerely,Hotel Management 

Business response:

Dear Mary,Thank you for sharing your comments regarding your time at Extended Stay America with fellow travelers. We're glad we could adapt to your changing plans and provide a prompt refund for the second night. Our team strives to be friendly and accommodating, and we're thrilled to have met your expectations. Your satisfaction is important to us, and we are glad you enjoyed your stay. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Hotel Management