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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The whole hotel stinks. There is an odor of cigarettes and air freshener everywhere. The room smells so bad and the windows only open a little.
Business response:
Dear Joe, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is not just to have a spotless room but also one that is free of smoke. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately.Once again, we are sorry for these concerns and hope to have you back for the seamless, outstandin... read more
We did have 2 issues but i feel both Expedia and Extended Stay took care of me in the end and made it right. Tv didnt work and clerk try to fix and a leak from the storm was comingvinto our room. Clerk moved us right away to another room and made us comfortable.
Business response:
Dear Rochelle, Thank you for evaluating your stay. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction, but we wanted to apologize for this inconvenience. We understand that every detail matters and assure you we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Very quiet and clean
Good rest had a heavy walker above mebut other than that it okay
Business response:
Dear Kelvin, Thank you for sharing your feedback. We're glad to hear that you had a good rest overall despite the disturbance from a heavy walker above you. We apologize for any inconvenience caused by this noise. Our team is committed to ensuring a comfortable stay for all guests, and we appreciate your understanding. If you encounter similar issues in the future, please don't hesitate to inform our front desk, and we'll do our best to address the situation promptly. We look forward to welcoming you back for an even more pl... read more
Room was good. Fridge wasn’t on and I didn’t see an ice machine anywhere so my beer got warm. Service was decent.
Business response:
Dear Elizabeth, Thank you for choosing Extended Stay America. We're delighted you enjoyed your room and appreciate your positive comments about our service. We apologize for any inconvenience with the fridge and ice availability. Your feedback is valuable, and we look forward to welcoming you back for an even more enjoyable stay.Sincerely,Hotel Management
Nice location!
I loved it all will stay again
Nice
Business response:
Dear Michael, Thank you for your positive feedback! We're thrilled you had a nice experience at Extended Stay America. Our team strives to provide excellent service, and we appreciate your acknowledgment. If you have any suggestions for improvement or if there's anything specific you enjoyed, we'd love to hear it.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 4.2 star rating with 1,429 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.