Extended Stay America - Sacramento - West Sacramento

Business response:

Dear Stacy, Thank you for dedicating the time to share your experience. Please accept our sincere apologies for anything other than a completely satisfying stay. We are devoted to giving each guest a brilliant travel experience; therefore, we are disappointed if we did not meet these expectations. While we know this cannot change your recent experience with us, please know that our front desk is available at any hour to help make you as comfortable as possible for future visits. We are grateful for your feedback and hope you... read more

Business response:

Dear Anna, We're delighted to hear you had a clean stay at Extended Stay America! Providing a comfortable and tidy environment for our guests is our priority. Your satisfaction is our greatest reward, and we appreciate your kind feedback. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management 

Business response:

Dear Tonia, Thank you for sharing your observations. We appreciate your understanding of the diverse guest arrangements in extended stay accommodations. Our goal is to provide a comfortable and inclusive environment for all guests, whether short-term or long-term. Your comfort is important, and we look forward to hosting you again for any future travels.Sincerely,Hotel Management 

Business response:

Dear Joe, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is not just to have a spotless room but also one that is free of smoke. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately.Once again, we are sorry for these concerns and hope to have you back for the seamless, outstandin... read more

Business response:

Dear Rochelle, Thank you for evaluating your stay. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction, but we wanted to apologize for this inconvenience. We understand that every detail matters and assure you we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management