This profile has been claimed by the business owner or representative.
Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Circumstances that lead me here were not great, so that did put a damper on the experience. For the price, this place was ok. It seemed safe, worn out and not as clean as I would like. The staff was friendly but not always available.
Business response:
Dear Christy, We’re sorry to hear that circumstances affected your stay and that some aspects did not meet your expectations. While we strive to offer a safe and comfortable environment, we regret that the cleanliness and condition of the property fell short. We also appreciate your recognition of our friendly staff and apologize if availability was inconsistent. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for a more satisfying and comfortable stay. Sincerely, Hotel Management
Was ok. Bed was a 7, room was a 7, check in staff 8 cleanliness 5.
Business response:
Dear Guest, Thank you for your feedback and for taking the time to rate different aspects of your stay. We’re glad to hear that our check-in staff made a positive impression. We sincerely apologize that cleanliness did not meet your expectations, and we are addressing this with our housekeeping team to ensure improvements. Your observations help us grow and better serve our guests. We appreciate your stay and hope to exceed your expectations in the future. We look forward to welcoming you back to Extended Stay America. Since... read more
My room was clean and very quiet. I felt safe. I am grateful they take dogs, but the third floor hall smelled very bad as there was a mat outside someones door the dog peed on I assume. It wasn't bad at first, but got very sinky I used the stairs at the other end of the hall so I could avoid the halls.
Business response:
Dear Guest, Thank you for your feedback. We’re glad to hear that you found your room clean, quiet, and safe, and that you appreciated our pet-friendly policy. However, we sincerely apologize for the unpleasant odor in the third-floor hallway. This is certainly not the standard we strive to maintain, and we will address this issue with our housekeeping team to ensure that all areas are properly cleaned and refreshed. Your feedback is invaluable in helping us improve our guest experience. We look forward to the opportunity to ... read more
This hotel was very comfortable. It was convenient to shopping and restaurants. It was a great place to stay for the price.
OK for last-minute stay I was very upset that I had made reservations online and still have to wait forever at the front desk, also the front door stuck dangerously when you try to open it and close it and all other doors to the property were locked and alarmed ridiculous that you could only enter an exit through the one front door All the time
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We’re sorry to hear about the delays you experienced at check-in and the frustration caused by the front door and limited access points. Your concerns about the door sticking and the restricted entry options are concerning. We have shared your comments with our maintenance team to ensure these issues are promptly reviewed and addressed. We hope you’ll consider giving us another opportunity to provide a smoother and more welcoming stay in the future. Sincerely,... read more
Staff was very helpful when they were there.
Business response:
Dear Guest, Thank you for sharing your thoughts. We are pleased to know that the team made a positive impression during your stay. However, it’s concerning to hear there may have been moments when assistance was not readily available. Providing consistent support is an important part of the guest experience, and your feedback has been noted to help us better meet that goal. We appreciate your kind acknowledgment of the service you did receive and hope you’ll consider giving us another opportunity to provide an even more seam... read more
No coffee, fridge locked up, no hand towel… It was clean though and shopping was nearby
Business response:
Dear Guest, We sincerely apologize for the inconveniences regarding the coffee, fridge, and lack of hand towels. We strive to provide all necessary amenities for our guests, and your comments will help us improve. We’re working to ensure these items are readily available moving forward. However, we’re glad to hear that you found the room clean and the location convenient. We hope to welcome you back soon and offer an even better stay. Sincerely, Hotel Management
Travel in from AZ Nothing was provided. I get long-term low service stays, but they were completely overwhelmed. The front desk ladies were very accommodating, despite the lack of serves
Business response:
Dear Guest, We apologize for the inconvenience you experienced during your stay, and we appreciate your understanding of the situation. While we strive to provide excellent service, we regret that we fell short in certain areas. Your kind words about our front desk staff are truly appreciated. We are actively working on improving our service to ensure a better experience for all our guests. We look forward to welcoming you back and providing a more seamless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 4.2 star rating with 1,474 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.