This profile has been claimed by the business owner or representative.
Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Troy at the front desk was wonderful. Absolutely the best front desk employee I have ever encountered and I am a seasoned traveler and hotel guest. I would come back just for that kind of service.
Excellent stay in SLC are, clean rooms, amenities working well, no smelly environment. Walk in distance to dining, shopping and entertainment. Will stay again
The staff is really nice
Circumstances that lead me here were not great, so that did put a damper on the experience. For the price, this place was ok. It seemed safe, worn out and not as clean as I would like. The staff was friendly but not always available.
Business response:
Dear Christy, We’re sorry to hear that circumstances affected your stay and that some aspects did not meet your expectations. While we strive to offer a safe and comfortable environment, we regret that the cleanliness and condition of the property fell short. We also appreciate your recognition of our friendly staff and apologize if availability was inconsistent. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for a more satisfying and comfortable stay. Sincerely, Hotel Management
Was ok. Bed was a 7, room was a 7, check in staff 8 cleanliness 5.
Business response:
Dear Guest, Thank you for your feedback and for taking the time to rate different aspects of your stay. We’re glad to hear that our check-in staff made a positive impression. We sincerely apologize that cleanliness did not meet your expectations, and we are addressing this with our housekeeping team to ensure improvements. Your observations help us grow and better serve our guests. We appreciate your stay and hope to exceed your expectations in the future. We look forward to welcoming you back to Extended Stay America. Since... read more
My room was clean and very quiet. I felt safe. I am grateful they take dogs, but the third floor hall smelled very bad as there was a mat outside someones door the dog peed on I assume. It wasn't bad at first, but got very sinky I used the stairs at the other end of the hall so I could avoid the halls.
Business response:
Dear Guest, Thank you for your feedback. We’re glad to hear that you found your room clean, quiet, and safe, and that you appreciated our pet-friendly policy. However, we sincerely apologize for the unpleasant odor in the third-floor hallway. This is certainly not the standard we strive to maintain, and we will address this issue with our housekeeping team to ensure that all areas are properly cleaned and refreshed. Your feedback is invaluable in helping us improve our guest experience. We look forward to the opportunity to ... read more
This hotel was very comfortable. It was convenient to shopping and restaurants. It was a great place to stay for the price.
OK for last-minute stay I was very upset that I had made reservations online and still have to wait forever at the front desk, also the front door stuck dangerously when you try to open it and close it and all other doors to the property were locked and alarmed ridiculous that you could only enter an exit through the one front door All the time
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We’re sorry to hear about the delays you experienced at check-in and the frustration caused by the front door and limited access points. Your concerns about the door sticking and the restricted entry options are concerning. We have shared your comments with our maintenance team to ensure these issues are promptly reviewed and addressed. We hope you’ll consider giving us another opportunity to provide a smoother and more welcoming stay in the future. Sincerely,... read more
The property lobby smelled like cigarettes. The cleaning staff wasn’t in uniform or the check in person. It seemed very run down. The cleanliness left much to be desired. Specially in the bathroom. The shower had a hair and debris from poorly scrubbing and/or wiping it down. The water had a terrible smell and the bathroom drain sink did as well. The faucet had hair around it like after a man shaves his face. When we were checking out another client was complaining about mold in her shower. I would not recommend this place an... read more
Business response:
Dear MARK, We sincerely apologize for the issues you encountered during your stay, especially concerning cleanliness and the condition of the bathroom. Your observations regarding the lobby smell, staff presentation, and water odor are concerning and not reflective of the standards we aim to uphold. We are addressing these matters with our housekeeping and maintenance teams to ensure immediate improvements. Guest comfort and satisfaction are our top priorities, and your comments help guide necessary changes. We hope you’ll c... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,440 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.